PayPal proves how relentless they are when it comes to their fees. The company wrote a letter to a U.K. woman who had died of cancer, informing her that by dying she broke their rules and they could be taking legal action against her.
Since then, the company has issued an apology. They gave her grieving husband a list of reasons as to why this letter could have possibly been sent to him.
According to a report from the BBC on Tuesday, the reasons included a human error, a bug or a bad letter template.
“You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased… this breach is not capable of remedy,” the letter said, that was addressed to Lindsay Durdle, who died at age 37 on May 31.
Per Daily Caller:
The company sent the letter to notify Lindsay Durdle that she owed PayPal 3,240.72 pounds (4,296.28 U.S. dollars).
“We apologise to Mr. [Howard] Durdle for the distress this letter has caused,” a spokesman from PayPal said, adding that the company is making it a “priority” to look into the issue. “We are urgently looking into this matter, and are in direct contact with Mr. Durdle to support him.”
“I’m in a reasonable place at the moment – I’ve got quite a level head on my shoulders – and am quite capable of dealing with paperwork like this,” Howard Durdle said. “But I’m a member of the charity Widowed and Young, and I’ve seen first-hand in there how a letter like this or something like it can completely derail somebody.”
“If I’m going to make any fuss about this at all,” Howard Durdle added, “it’s to make sure that PayPal – or any other organization that might do this kind of insensitive thing – recognizes the damage they can cause the recently bereaved.”
PayPal wrote off the debt while it looks into the issue.
Well, on the bright side, at least PayPal charges such high fees that they are able to recover their losses from this woman’s untimely death due to cancer.