OK maybe you were ready to let United Airlines off the hook once, but now United Airlines does it again and there’s just no way…
Sure, they didn’t get physical this time. Though it’s debatable whether or not the doctor deserved it. This time they kicked off a bride and groom that were on the way to their wedding!
Michael Hohl and his bride-to-be Amber Maxwell were headed to Costa Rica to get hitched. They were kicked off their flight due to a discrepancy with their seating.
United Airlines Does it Again
Per Fox News:
Hohl said they were the last to board the plane and when they approached their seats, in row 24, they found a man sleeping in them.
Hohl said they decided to move up to the 21st row, not waking the man. He told the station they really did not think anything of it because the flight was half-full and had multiple empty rows.
“We thought not a big deal, it’s not like we are trying to jump up into a first-class seat,” Hohl told the station. “We were simply in an economy row a few rows above our economy seat.”
An issue quickly arose as soon as Hohl and Maxwell took their seats. A flight attendant approached the pair and asked if they were in their ticketed seats. Row 21 on United flights are “economy plus” seats, an upgrade. The attendant told the pair they had to return to their seats.
Hohl said they complied with the request, but were soon approached by a U.S. Marshal who came onto the plane and asked them to be removed. With the incident of Dr. David Dao being dragged off of a United flight fresh in their minds, the couple complied with the Marshal’s request.
“They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers,” Hohl said.
Hohl added that they did ask to be upgraded, but were told no, the Dallas Morning-News reported.
United Airlines said in a statement that the couple repeatedly tried to sit in the “economy plus” seats.
“These passengers repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats,” the airline said.
The couple was rebooked the next morning, but Hohl said they would not use United Airlines again to fly.
“I think customer service and the airlines has gone real downhill,” he added. “The way United Airlines handled this was really absurd.”
The silver lining to this is that United Airlines is changing its policy. Crew members will no longer be removing passengers who have already boarded the plane.
Will anyone be booking any trips with United Airlines?